Frequently Asked Questions
Which repairs are included in my flexi replacement fee?
What if my machine has more faults that I ordered?
I don't know what is wrong with my machine - can I still order?
What is the address to post the machine/payment to?
Post, Packing and Customs
Services and Spares
DIY repair info
Don't take our word for the credibility of our services/products, check out what people say about www.psionflexi.co.uk and www.apuljackengineering.co.uk on the web and see what quality and service you are getting.
If you are considering some of the cheaper flexi's that you may have seen, ask yourself the following questions:-
- Is the flexi designed by Masters Degree qualified Chartered Electronics Engineers?
- Is the flexi designed by people who have 15 years of military circuit board design experience?
- Has the flexi been 'designed' for quality or is it just a cheap copied import from Japan/Taiwan?
- Does the flexi have hot air levelled tinned contacts for easy soldering?
- Does the flexi still have the long split between the main and touch screen connections (another major failure point)?
- Do the flexi's met the stringent requirements of BS 123400-003?
- Are the flexi's manufactured by a military circuit board supplier?
- Does the flexi have a 1 year warranty?
- Has the company sold/fitted over 4000 flexi's?
You will automatically get all of the above features with our flexi's.
Psionflexi is pleased to offer a 1 year warranty against manufacturing defects or workmanship (fitting service only) from the date of posting. This does not cover damage due to misuse, excessive/inappropriate use, damage in the post or accidental damage.
For general use, here are some other useful links to Psion/PDA/EPOC information:-
The flexi fitting fee covers the replacement of the main screen flexi along with its sundry items such as the flexi protector, fixing tape and adhesive film insulation. If there is other damage to the screen or main unit then these would be charged for seperately.
Once we receive your machine we do a full assessment on it and dismantle it. This can show up other faults or parts that are about to break. If this is the case then we would contact you to advise you of the other faults and how much the repairs to these are.
Yes. Just place an order and describe the symptoms you are getting and we will assess the machine and advise you of the findings.
The address to post your machine to is given in the 'Contact' section of the web site. However, DO NOT, just send your machine in to us - you need to complete the 'Order Form' first. If you do not do this then there may be additional delay as we will not be able to identify your unit on our system.
It takes approximately 2 weeks plus postage time to repair your machine and get it back to you. However, please bear in mind that at busy times this timescale can be around 3 weeks and that the postal service is not a guaranteed timescale service.
We accept BACS, Credit Card and cheque. Once you receive your invoice, you can pay online using your credit card and our online service.
If you are not in the UK then we can ONLY accept purchases using PayPal or credit card and the payment must be in GBP.
Post, Packing and Customs
We suggest packing your unit in a box with plenty of bubble wrap. A jiffy envelope is NOT sufficient protection for items. Do not use staples in your packaging as these often cause harm to the opener.
It is best to only send us the things that you need to send so please do not send things like the books, stylus, soft cases etc. Unless you want us to backup the data (i.e. you already have a backup of the data) then we also suggest removing all the batteries.
If you have a hard case then you could send your machine in this for added protection. We will keep this with your machine and send it back when we have performed the repair.
Our standard return shipping prices are:-
UK - £4.20 with £50 insurance
Europe - £8.25 with £20 insurance
International - £10.30 with £20 insurance
We can also offer additional insurance up to £500 for an additional £7.00
If you live outside the UK then please read the Important note below on customs declarations before posting
Since the machines are only entering the UK for repair they are NOT subject to VAT or Customs duties. However, sometimes Customs will open the parcel and this results in duty and handling charges being added. We can usually get the Customs charges removed after we export the item but we cannot get a refund on the handling charges.
If we get charges for VAT/Customs/Handling then we will add this to your bill. The full bill will need to be aid before we return the machine. When we get a refund then we will refund this back to you.
To minimise the risk of opening please complete a customs declaration form (usually called a CN22 and available from your Post Office) stating that the items are for 'Repair only - Inward Processing Relief (IPR) Applies'. Customs will not open packages where the 'Value' is stated as being under 18UKP.
Services and Spares
The availability of parts for Psion's is now very poor. We will try to fit new parts to your machine but may only have 2nd hand/B grade parts available. If neither of these are available then we will try to offer you an alternative such as a different colour or a 'best endeavours' fix.
To back up your machine before sending it for repair, you will have to 'fly blind' a little. You will need PsiWin installed on a PC. Plug your 5mx into the serial cable, then turn it on. Type your password if you know your machine asks for one at switch-on. If PsiWin does not connect immediately, follow this procedure to get the connection up and running (thanks to Mike McConnell):
Tap the "System" icon to make sure you are in the System screen.
[Ctrl-L] to open the Link Dialog box
[C] to select "Cable"
[Down arrow] to move to the baud rate
 to set 57600 (don't use "1" as it could be 19200 or 115200)
[Enter] to start the Link and close the dialog box.
Finally, right-click My Psion on the PC, ensure that the connection settings match those you've just set on the Psion, then select Backup.
DIY Repair Information
The joints between the screen and the flexi are spaced at 1mm (40 thou) which is not fine by today's standards (typically 15 thou). If you are used to soldering TQFP's or SOIC IC's then you should be fine. If you do not know what these are then you will struggle! However, they are not THAT fine so If you are used to soldering electronic components then with a bit of practice you should be OK.
Please note, however, that we will not replace your flexi if you damage it whilst fitting.
All your batteries have to be removed during the repair so your machine will be returned as if it had had a hard reset. Therefore none of your data will be retained.
The flexi's are made from military grade material but they are not indestructible!! The quickest way to kill a flexi is to overheat it or heat it for too long. The basic plug in type soldering irons with file down tips (usually with no base unit) are NOT temperature controlled and can easily overheat the flexi.
You should use a temperature controlled iron with a small tin coated tip that is in good condition. If you do not have one then try borrowing one or find a company/friend that can do it for you. For information we use a Professional Weller soldering iron with a 1.2mm tip set to 370°C.
Align and stick down the flexi properly before soldering it makes life much easier! Start with the joint furthest away from the edge of the screen and use a pair of locking tweezers to hold the flexi down and folded. Keeping the iron very close to the junction of the flexi and screen and apply about 1mm of 22swg solder and immediately contact the joint. Move the iron along the length of the gold contact to ensure it is completely covered in solder. The joint should look even and shiny with a small fillet between the flexi and screen. If it looks dull then either you were not quick enough or the solder got too hot.
- The secret to successful soldering is Cleanliness and Flux
- Make sure you use the IPA wipe in the Installation Kit to clean off all the old flux and clean the flexi before fitting. Grease on the flexi from your fingers can affect how the solder flows.
- Use new Rosin cored 22swg solder
- When soldering, if you apply solder to the tip first the flux will burn off in under 1 second making the solder now useless so solder the joint before this happens.
- Always keep your iron cleaned with a proper tip cleaner before every joint
- DO NOT tin the gold contacts prior to fitting as this will stop the flexi
being close to the PCB